Terms of service

Last Updated: February 23, 2026

Welcome to DORIKHAS. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website.

1. About DORIKHAS

This website is operated by DORIKHAS (“Company”, “we”, “our”, “us”). The Site allows users (“Customer”, “you”, “your”) to browse, select, and purchase fashion apparel and related products (“Products”).

2. Acceptance of Terms

By creating an account, placing an order, or using our website, you confirm that:

You are at least 18 years of age or using the Site under supervision of a legal guardian.
You have read, understood, and agreed to these Terms.
You agree to comply with all applicable laws and regulations.

Continued use of the Site constitutes acceptance of any updates or modifications made to these Terms.

3. Modifications to Terms

DORIKHAS reserves the right to update or modify these Terms at any time without prior notice. Changes become effective once published on the website. It is your responsibility to review this page periodically.

4. Account Registration

To place an order, you may be required to create an account. You agree to:

Provide accurate and complete information.
Maintain confidentiality of your account credentials.
Accept responsibility for all activities under your account.

DORIKHAS reserves the right to suspend or terminate accounts found providing false or misleading information.

5. Orders & Payments

When you place an order, you are making an offer to purchase the selected Products subject to availability and confirmation.

Orders are subject to acceptance and stock availability.
We reserve the right to cancel or refuse any order at our discretion.
Prices are listed in PKR and are subject to change without notice.
Payment options may include Cash on Delivery and prepaid methods.

Order Limits

Maximum order value for Cash on Delivery: PKR 49,999
The minimum order value for delivery is PKR 1,000. Orders below this amount will not be processed.
Delivery charges starting from PKR 120 are applicable on all orders. Final shipping cost will be calculated at checkout based on location and order size.
DORIKHAS may limit excessive or suspicious purchase activity.

6. Shipping & Delivery

Delivery charges are applied at checkout and may vary depending on location.

DORIKHAS is not responsible for delays caused by courier services, natural events, or circumstances beyond our control.

7. Returns & Exchanges

All returns and exchanges are subject to our official Return & Refund Policy.

No monetary refunds unless the product is defective or incorrectly delivered.
Exchanges are subject to availability.
Sale or promotional items may have limited exchange eligibility.

Please refer to our Return Policy page for full details.

8. Promotional Communication

By placing an order, you agree to receive transactional and promotional communications from DORIKHAS.

You may unsubscribe from marketing emails at any time using the “Unsubscribe” link provided. DORIKHAS is not responsible for third-party SMS delivery issues.

Offers and promotions are subject to change without prior notice.

9. Intellectual Property

All website content including logos, designs, text, graphics, images, and branding are the exclusive property of DORIKHAS and may not be copied, reproduced, or used without written permission.

10. Third-Party Services

DORIKHAS may use third-party service providers (such as payment processors and logistics partners). We are not liable for issues arising from third-party platforms beyond our control.

11. Limitation of Liability

DORIKHAS shall not be liable for:

Indirect or consequential damages
Loss of profits or data
Delays caused by external factors
Misuse of products

Use of our website and products is at your own risk.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Pakistan. Any disputes shall fall under the jurisdiction of Pakistani courts.